Privacy Policy
Last Updated: November 4, 2025
1. Information We Collect
Personal Information
We collect personal information you provide when requesting services, including:
- • Name and contact information
- • Email address and phone number
- • Billing and shipping addresses
- • Project details and specifications
- • Payment information (processed securely through third-party processors)
Media Content
We temporarily access audio content solely for the purpose of providing digitization and restoration services. We do not retain, copy, or distribute your media content beyond the agreed service scope.
Website Analytics
Our website may collect anonymous usage data including IP addresses, browser information, and site navigation patterns to improve our services and user experience.
2. How We Use Your Information
We use collected information to:
- • Provide digitization and restoration services
- • Communicate about your project status and delivery
- • Process payments and manage billing
- • Improve our services and customer experience
- • Send service updates and promotional communications (with consent)
- • Comply with legal obligations and resolve disputes
3. Information Sharing and Disclosure
We Do Not Sell Personal Information
Legacy Audio Lab does not sell, rent, or trade your personal information to third parties.
Limited Sharing
We may share information only in these circumstances:
- • With service providers who assist in our operations (payment processors, shipping)
- • When required by law or legal process
- • To protect our rights, property, or safety
- • With your explicit consent
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information and media content against unauthorized access, alteration, disclosure, or destruction. This includes:
- • Encrypted data transmission and storage
- • Secure physical facilities with controlled access
- • Regular security assessments and updates
- • Staff training on data protection practices
5. Data Retention
Personal Information
We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Typically 7 years for business records.
Digital Content
Digitized audio files are retained for 30 days after delivery, then permanently deleted unless extended storage is arranged. Original media is returned promptly after completion.
6. Your Rights
You have the right to:
- • Access your personal information we hold
- • Request corrections to inaccurate information
- • Request deletion of your personal information
- • Opt-out of marketing communications
- • Request data portability where applicable
- • Lodge complaints with relevant data protection authorities
7. Cookies and Tracking
Our website may use cookies and similar technologies to enhance user experience and analyze site usage. You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any external sites you visit.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Policy Updates
We may update this privacy policy periodically. Significant changes will be communicated through our website or direct notification. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or to exercise your rights, contact:
Legacy Audio Lab - Privacy Officer
8445 Rolling Hills Dr. Nashville, TN 37221
Phone: 615-390-3848
Email: privacy@legacyaudiolab.com